Frequently Asked Questions
How do I know if my booking is confirmed?
A confirmation will be sent to the email address you provided.
How can I contact the service provider?
The provider's contact details will be included in your booking confirmation, which will be sent to your email.
How can I cancel a service and get a refund?
Contact the service provider using the details in your booking confirmation and request a refund. Please note that in most cases, cancellations made less than 24 hours before the service are non-refundable.
I’ve made a payment, but I haven’t received a booking confirmation.
Please check your spam folder. If the payment has been processed but you haven’t received a confirmation, contact us through the "Contact Us" form.
What should I do if I encounter a technical error during payment?
A technical issue might have occurred, and our support team is working on it. Please try again later.
What if I book a trip but then change my mind?
Notify the service provider as soon as possible. If you’ve already paid, note that cancellations made less than 24 hours before the service are non-refundable. If payment is due on-site, simply notify the provider using the contact details in your booking confirmation.
What if I book one vehicle but then decide to switch to another?
Request a cancellation from the service provider for the first vehicle and then make a new booking.
I want to book multiple tours, car rentals, and a boat trip at the same time. How can I do this?
Add all the items you like to your favorites, then book each service one by one from the list.
Will items in my favorites be saved if I start booking on a terminal and want to continue on the mobile version?
Unfortunately, you’ll need to start over. Items in the favorites list on a terminal are deleted once the session becomes inactive.
Where can I get a promo code?
Promo codes are provided by our partners, for example, when you rebook or as a gift.